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Problem Possible cause Remedy

An acoustic signal sounds and the

hob deactivates.

An acoustic signal sounds when the

hob is deactivated.

You put something on one or more

sensor fields.

Remove the object from the sensor

fields.

The hob deactivates. You put something on the sensor

field .

Remove the object from the sensor

field.

Residual heat indicator does not

come on.

The zone is not hot because it op-

erated only for a short time.

If the zone operated sufficiently long

to be hot, speak to an Authorised

Service Centre.

Automatic Heat Up function does

not operate.

The zone is hot. Let the zone become sufficiently

cool.

The highest heat setting is set. The highest heat setting has the

same power as the function.

You decreased the heat setting to

Start from and only increase the

heat setting.

You cannot activate the outer ring. Activate the inner ring first.

There is a dark area on the

multiple zone.

It is normal that there is a dark area

on the multiple zone.

The sensor fields become hot. The cookware is too large or you

put it too near to the controls.

Put large cookware on the rear

zones if possible.

comes on.

Automatic Switch Off operates. Deactivate the hob and activate it

again.

comes on.

The Child Safety Device or the Lock

function operates.

Refer to "Daily use" chapter.

and a number come on.

There is an error in the hob. Disconnect the hob from the electri-

cal supply for some time. Discon-

nect the fuse from the electrical sys-

tem of the house. Connect it again.

If comes on again, speak to an

Authorised Service Centre.

If you cannot find a solution...

If you cannot find a solution to the problem yourself,

contact your dealer or an Authorised Service Centre.

Give the data from the rating plate. Give also three digit

letter code for the glass ceramic (it is in the corner of the

glass surface) and an error message that comes on.

Make sure, you operated the hob correctly. If not the

servicing by a service technician or dealer will not be

free of charge, also during the warranty period. The

instructions about the Service Centre and conditions of

guarantee are in the guarantee booklet.

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